Covid-19 Alert Level & Office Protocol Update

Updated 9 September 2021 

Auckland is currently at Alert Level 4

The rest of the country is at Alert Level 2.

Our Auckland office is closed under Level 4, and our staff continue to work from home.

Important Guidelines When Visiting Our Christchurch Office

Cambridge Partners follows the Ministry of Health Guidelines (MOH) to prevent the spread of COVID-19 and keep our clients and staff safe. Please ensure you read the precautions below before visiting our offices.

We are open for prearranged appointments only

  • Our Christchurch office will be open for prearranged appointments only from Monday 13th September 2021.
  • If you are feeling unwell or showing flu-like symptoms, we ask you not to visit our office and instead encourage you to speak with your adviser by video or phone. 

Please scan in on arrival

  • When you arrive for your appointment, you will be asked to scan in using the COVID tracer app for contact tracing purposes. The scanning is a requirement both for the building and our office. Please can you let reception know if, for any reason, you cannot scan in, and they will log you in manually.

Health and Safety 

  • Only one person is permitted in the lift at a time. However, if you are in a household bubble, you may ride in the lift together.
  • Face masks and hand sanitiser will be provided for you to use in our office. 
  • Our reception area will be marked, and please stay behind the 2-metre marking when approaching reception. 
  • Our receptionist will greet you and take you to a meeting room where 2-metre social distancing can be adhered to when you arrive.
  • All meeting rooms will be thoroughly cleaned between meetings.
  • Under COVID-19 alert level 2, we will not be offering coffee or tea in meetings to ensure we stay in line with the guidelines provided by MOH. You are welcome to bring your own. 
  • If your situation changes or you decide you would prefer not to meet in person, please reach out, and your adviser can arrange a phone or video meeting. If you have any questions, please phone or email your adviser or contact our office on 3649 119.

Thank you for your understanding and support.

Outlined below is how we will operate at different alert levels: 

Alert Level 1 

Christchurch and Auckland offices are open. 

Alert Level 2 

Christchurch and Auckland offices are closed to the public. 

Client meetings face to face by prior arrangement only – no “walk-ins” 

No Client Events 

Health and safety are prioritised – strict hygiene, contract tracing and social distancing processes applied. 

Alert Level 3 

Client appointments by phone, email and Teams Channel 
Christchurch and Auckland offices are closed to public and client meetings. 

Alert Level 4 

Client appointments by phone, email and Teams Channel 
Christchurch and Auckland offices are closed to public and client meetings. 

If you have questions, please call us on 03 364 9119, and we will arrange for your adviser to call you.  

Or you can email us on 

Share this post:

Share on facebook
Share on twitter
Share on linkedin
Share on email

Discover what Cambridge Partners can do for you

We offer a no obligation review of your situation, and can answer any of your questions.

More Posts


Schedule A Call

If you'd like to schedule a call with a Cambridge Partners adviser today, please phone us on:

0800 864 164

Otherwise, please choose a future date and time for your phone call. We will call you on the number you provide.

Select service*
Select a date and time*
Phone Number*
To ensure we're prepared for your call, please provide any relevant details about your situation, and what you are looking for.

Have you got questions?

Want to know if we’re a good fit for you?

Or just want to know more about your options?

Book a free 15 minute call with one of our Associate Advisers. 

Let them know a little about your situation, and they’ll be able to answer your questions and help guide you in the right direction. 

We’re here to help.

Download Our Info Pack

Enter your details and we'll email the pack to you.